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<p><strong>MARGARET McHUGH</strong></p>
<p>Margaret’s career was in international Telecommunications and IMT sales and operations, until four years ago when she moved into the NHS to apply market-led approaches to the provision of healthcare. Margaret’s management and business consultancy experience in the NHS is predominantly in Service Improvement and Performance Management, and in the private sector it is in managing service focused solutions and implementing complex projects, systems and services.<br />
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<p>Advising clients in the Public Sector in Australia, Hong Kong and the UK, including:<br />
• Business transformation, information management, BPO<br />
• Business analysis<br />
• Formulation of technical requirements for customers and suppliers<br />
• Development of robust business documents including proposals and business plans and operational continuous improvement plans<br />
• Implementation of operational solutions including operational processes, procedures, systems and management controls<br />
• Process design<br />
• Development of SLAs<br />
• Designing and implementing shared corporate services<br />
• Maintenance of effective communications with service team and customers at multiple levels<br />
• Designing, and winning client acceptance of, the business solution on major bids<br />
• Evaluating performance in an environment where simple Profit and Loss criteria do not apply.<br />
• Advising on Strategic and Policy issues<br />
• Self-motivating and enthusiastic team leader and player.<br />
• Flexible, hard working and able to be involved in all aspects of the business.<br />
• A team leader and team builder </p>
<p><strong>Relevant Experience</strong><br />
• 3 years Performance Management at a SW London Primary Care Trust including reducing attendance and admissions to A&E<br />
• reporting on Healthcare Commission Key Performance Indicators (KPIs).<br />
• Introducing operational changes in Primary and Secondary Care, and the London Ambulance Service to deliver services for a “Patient led NHS”.<br />
• Performance managing outsourced Sterile Service contracts at two London Teaching hospitals. </p>
<p><strong>Professional Qualifications</strong><br />
• BA Dual Honours in Politics and Economic History – Sheffield University<br />
• PRINCE2 – Qualified Practitioner </p>
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